Peng Chuang is committed to building a new generation call center in the era of big data, and upgrading the traditional call center to the Internet based full contact multimedia call center, customer contact center, data analysis center and marketing center. We fully understand that there is no single solution in a highly competitive market environment. As a result of the needs of each enterprise, Peng creates call center solutions, outsourcing services and Internet based marketing solutions that meet the needs of the enterprise by paying attention to the goals, strategic objectives and future development plans of the enterprise. The design concept of these schemes comes from our accurate grasp of the market and many years of successful operation experience.

Peng Chuang call center outsourcing base is located in Futian Free Trade Zone, Shenzhen. As a brand for more than ten years in the field of call center, a thousand square meters of business outsourcing base has been built. The number of staff is 500. All the operators have more than ten years' experience in calling center, providing call center construction and management consultation, operation training, customer service outsourcing and many other services for customers all over the country. .

Omni-directional improvement of customer business flow chart

service content

Peng Chuang service is a specialized technology implementation and delivery team based on cloud computing core technology and software products. In addition to supporting the customer service and operation management of the public cloud system used by all enterprise users, we also undertake the tasks of planning, design, application and development, deployment and management of private cloud projects of dozens of self built customers.

Our idea is to reflect Peng Chuang's comprehensive advantages of cloud computing through efficient professional services and create maximum business value for customers.

Service capacity

1., 24 main cities in China have established relay gateways, and 3 main telecom operators have established close cooperation. The number of gateways is expanding.

2. Southern China, central China, East China and North China, 4 regional service centers, each center of the team includes: Service Manager, project manager, operation implementation, customer service personnel and program advisers.

3., establish a centralized application development team in Shenzhen, responsible for the development of customized business applications, and send personnel to the scene at the stage of the project.

4., establish an operation management team in Shenzhen, responsible for the service delivery of Peng Chuang's cloud computing applications, and establish second centers in Wuhan to ensure operational availability.

Service characteristics

1., rich industry experience and successful cases include banking, insurance, government, transportation, telecommunications, tourism, education, express logistics, e-commerce and so on.

2., the service team has the characteristics of specialization and motorization, and it can flexibly respond to customer's business change.

3., mature service management process to ensure the quality of delivery.

4., the service coverage is wide, which can meet the needs of customer business expansion.